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Engage | Innovate | Elevate
Customer Experience has transcended from a supportive function to a strategic powerhouse driving product and service excellence. Ignoring the impact of CX is no longer an option; it's a critical differentiator in today's competitive landscape. Prioritizing CX is paramount for cultivating strong customer connections, leveraging them as invaluable assets for enhancing brand visibility and loyalty.
Today, organizations are preparing for the future by shifting from traditional CX approaches to prioritizing digital experiences and adapting alongside modern consumers. The integration of smart technologies, powered by AI and machine learning, enables brands to gain precise insights into customer behaviours and preferences, ensuring tailored and effective service delivery. The success of every business hinges on delivering seamless, omni-channel experiences that empower customers with information and support for informed decision-making.
Striking the right balance in meeting customer expectations presents a significant challenge. However, with a well-defined CX strategy and deep insights into customer needs, businesses can create impactful and memorable experiences that resonate.
At this summit, industry leaders from across India converge to explore and share innovative strategies for connecting and communicating with customers using state-of-the-art tools and technologies. 17 th CX Strategy Summit & Awards 2024 provides a platform to learn how to build trust, prioritize customer-centricity, and deliver personalized experiences that define success in the digital age.
Featured Speakers
![award-img](../assets/img/speaker/Fareed Khan1.jpg)
Fareed Khan
Head CRM
Titan Industries Ltd
![award-img](../assets/img/speaker/Yashwanth Kumar.png)
Yashwanth Kumar
Group President - Customer Loyalty & Analytics
Landmark Group
![award-img](../assets/img/speaker/Archna Gupta.jpg)
Archna Gupta
Group Head - Operation & Service Excellence
Apollo Hospitals
![award-img](../assets/img/speaker/Amitayu Basu.jpg)
Amitayu Basu
CEO
Numr
![award-img](../assets/img/speaker/Aalok R Pradhan.jpg)
Aalok R Pradhan
Head - Contact Centre Ops, CX, COE - Digital & AI
TVS Motor Company
![award-img](../assets/img/speaker/Rajiv Nagarajan1.jpg)
Rajiv Nagarajan
Deputy GM & Head - Social Media & Customer Experience
Airtel
![award-img](../assets/img/speaker/Rajib Dey.jpg)
Rajib Dey
Head Visual Merchandising, Reliance Trends
Reliance Retail
![award-img](../assets/img/speaker/Amit Sharma.jpg)
Amit Sharma
Director, Global Digital Ops
Fossil Group, Inc
![award-img](../assets/img/speaker/Aniket Baheti.png)
Aniket Baheti
Head Merchant Experience Strategy
PhonePe
![award-img](../assets/img/speaker/Abhishek-Kumar.jpg)
Abhishek Kumar
Director - CX
Swiggy
![award-img](../assets/img/speaker/Pragathi Aswath.jpg)
Pragathi Aswath
Head, Digital Platforms
Bajaj Finserv
![award-img](../assets/img/speaker/Remy Alexander.jpg)
Remy Alexander
Head of Digital Service Experience
Philips
![award-img](../assets/img/speaker/Ashley DSouza.jpg)
Ashley Dsouza
Chief Digital Officer
Hindustan Coca-Cola Beverages Pvt Ltd
![award-img](../assets/img/speaker/Rahul Sachdeva.jpg)
Rahul Sachdeva
Executive Director, Customer Support Leader APAC
3M
![award-img](../assets/img/speaker/Rahul Poddar.png)
Rahul Poddar
Head – MarTech
Narayana Health
![award-img](../assets/img/speaker/Amitabh Pande.jpg)
Amitabh Pande
Chief Consumer Strategy and Planning Officer
DIAGEO India
![award-img](../assets/img/speaker/Satish Patil.jpg)
Satish Patil
Director
Samsung Electronics
![award-img](../assets/img/speaker/Rahul Garg.jpg)
Rahul Garg
Head Of Customer Experience
Games24x7
![award-img](../assets/img/speaker/Vindhya Shanmugam.jpg)
Vindhya Shanmugam
Senior Director
Myntra
![Shruthi Bopaiah](../assets/img/speaker/Shruthi Bopaiah.png)
Shruthi Bopaiah
Executive Vice President and Head - Customer Obsession
Axis Bank
![award-img](../assets/img/speaker/Ankit Mathur.png)
Ankit Mathur
Vice President - ITC Foods Business Division
ITC Limited
![award-img](../assets/img/speaker/Sunil Menon G R.jpeg)
Sunil Menon G R
Chief Retail Expansion Officer
Lenskart
![Harshendra Maheshwari](../assets/img/speaker/Harshendra Maheshwari.png)
Harshendra Maheshwari
National Head (Vice President) - Store Experience & Visual Merchandising
Max Fashion
![Malavika Lakireddy](../assets/img/speaker/Malavika Lakireddy.jpg)
Malavika Lakireddy
Director of Product Management
Uber
Who should Attend
Heads/Directors/ CXO/Vice Presidents in:
- Customer Experience
- Contact Centre
- Customer Care
- Innovation & Technology
- Digital Channels
- Customer Analytics
- Customer Support
- Customer Service
- Customer Relations
- Customer Operations
- Service Delivery
![](../assets/img/who_should_attend_17.png)
Key themes to be Addressed
Evolution of CX in a Digital-First Era.
Charting a Customer-Centric Journey to Elevate CX
Fuel Growth with a Unified Customer Data Ecosystem
Next-Gen CX: Powered by Breakthrough Tech
Elevating Experiences with Data-Driven Insights
Age of AI: Revolutionizing CX with Generative AI
Creating Powerful and Differentiated CX
Quantifying Impact of CX: A Practical Framework
Power of Omnichannel Strategy: Finding the Equilibrium
Navigating Market Shifts through Hyper-Personalization
Redefining CX with frictionless engagement
Humanizing Digital Interactions: Delivering Customer Value at Scale
Surviving and Thriving in a Competitive Market: Enabling Innovation
Why you should Attend
The 17th Edition CX Strategy Summit & Awards 2024 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.
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Where else will you get the opportunity to meet senior CX professionals from around the industry?
Where else will you be able to compare best practices and have an open discussion about your problems?
Where else can you learn what it takes to develop the greatest CX strategies?
Where else can you learn about the latest CX technology and measurement tools?
Awards Categories
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CX Personality Of The Year
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CX Vendor Excellence Award
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CX Technology Implementation Of The Year
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CX Leader Of The Year
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Seamless Omni channel Experience Strategy
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Best Contact Centre Experience
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Customer Experience Team Of The Year
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Digital Experience Strategy Of The Year
How Sponsoring this event will help you
Glimpse of Previous Edition
Media Highlights
Testimonials
Pricing
1 st Early Bird
Till 28th May 2024
₹ 10,000
Conference Fees
₹10,000 + Taxes
Award Nomination Fees
₹10,000 + ₹5,000 + Taxes
2 nd Early Bird
Till 28th June 2024
₹ 12,500
Conference Fees
₹12,500 + Taxes
Award Nomination Fees
₹12,500 + ₹5,000 + Taxes
Standard Rate
₹ 15,000