Featured Speakers

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Narayan Keshavan

Head - Digital Analytics (Customer Sentiment)

Dell Technologies
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Fareed Khan

Head CRM

Titan Industries Ltd
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Yashwanth Kumar

Group President - Customer Loyalty & Analytics

Landmark Group
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Archna Gupta

Group Head - Operation & Service Excellence

Apollo Hospitals
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Amitayu Basu

CEO

Numr
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Aalok R Pradhan

Head - Contact Centre Ops, CX, COE - Digital & AI

TVS Motor Company
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Rajiv Nagarajan

Deputy GM & Head - Social Media & Customer Experience

Airtel
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Rajib Dey

Head Visual Merchandising, Reliance Trends

Reliance Retail
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Amit Sharma

Director, Global Digital Ops

Fossil Group, Inc
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Aniket Baheti

Head Merchant Experience Strategy

PhonePe
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Abhishek Kumar

Director - CX

Swiggy
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Pragathi Aswath

Head, Digital Platforms

Bajaj Finserv
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Remy Alexander

Head of Digital Service Experience

Philips
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Ashley Dsouza

Chief Digital Officer

Hindustan Coca-Cola Beverages Pvt Ltd
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Rahul Sachdeva

Executive Director, Customer Support Leader APAC

3M
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Rahul Poddar

Head – MarTech

Narayana Health
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Amitabh Pande

Chief Consumer Strategy and Planning Officer

DIAGEO India
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Satish Patil

Director

Samsung Electronics
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Rahul Garg

Head Of Customer Experience

Games24x7
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Vindhya Shanmugam

Senior Director

Myntra
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Srivatsa Subbanna

Head - Intelligent Automation & AI

Axis Bank
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Ankit Mathur

Vice President - ITC Foods Business Division

ITC Limited
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Lipsa Satpathy

Group Head - Growth and Retention Marketing & CRM

Aditya Birla Fashion and Retail Ltd
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Sunil Menon G R

Chief Retail Expansion Officer

Lenskart