Featured Speakers
Fareed Khan
Head CRM
Titan Industries Ltd
Yashwanth Kumar
Group President - Customer Loyalty & Analytics
Landmark Group
Archna Gupta
Group Head - Operation & Service Excellence
Apollo Hospitals
Amitayu Basu
CEO
Numr
Aalok R Pradhan
Head - Contact Centre Ops, CX, COE - Digital & AI
TVS Motor Company
Rajib Dey
Head Visual Merchandising, Reliance Trends
Reliance Retail
Amit Sharma
Director, Global Digital Ops
Fossil Group, Inc
Aniket Baheti
Head Merchant Experience Strategy
PhonePe
Abhishek Kumar
Director - CX
Swiggy
Pragathi Aswath
Head, Digital Platforms
Bajaj Finserv
Remy Alexander
Head of Digital Service Experience
Philips
Rahul Poddar
Head – MarTech
Narayana Health
Amitabh Pande
Chief Consumer Strategy and Planning Officer
DIAGEO India
Vijeth Suvarna
Country Sales Manager
Calabrio
Satish Patil
Director
Samsung Electronics
Rahul Garg
Head Of Customer Experience
Games24x7
Apurv Agrawal
Co-Founder & CEO
SquadStack
Vindhya Shanmugam
Senior Director
Myntra
Shruthi Bopaiah
Executive Vice President and Head - Customer Obsession
Axis Bank
Sunil Menon G R
Chief Retail Expansion Officer
Lenskart
Harshendra Maheshwari
National Head (Vice President) - Store Experience & Visual Merchandising
Max Fashion
Subodh Deshpande
Head & Director Consumer Channel and National distribution
Lenovo
Kostubh Vashishth
VP - Product Management: Customer Engagement & Marketing
GE Healthcare
Sivaprakash Sivaraj
Senior Director and General Manager, Services Business
Dell Technologies
Ranjit Kumar
Head – Customer Experience
Ninjacart
Pramod Rao H
General Manager, Operations / Head Terminal experience and Operations