Co-Presented By

Friday, 13th September 2024

Taj MG Road, Bengaluru


Our Partners

Co-Presenting Partners
Silver Partner

Engage | Innovate | Elevate

Customer Experience has transcended from a supportive function to a strategic powerhouse driving product and service excellence. Ignoring the impact of CX is no longer an option; it's a critical differentiator in today's competitive landscape. Prioritizing CX is paramount for cultivating strong customer connections, leveraging them as invaluable assets for enhancing brand visibility and loyalty.

Today, organizations are preparing for the future by shifting from traditional CX approaches to prioritizing digital experiences and adapting alongside modern consumers. The integration of smart technologies, powered by AI and machine learning, enables brands to gain precise insights into customer behaviours and preferences, ensuring tailored and effective service delivery. The success of every business hinges on delivering seamless, omni-channel experiences that empower customers with information and support for informed decision-making.

Striking the right balance in meeting customer expectations presents a significant challenge. However, with a well-defined CX strategy and deep insights into customer needs, businesses can create impactful and memorable experiences that resonate.

At this summit, industry leaders from across India converge to explore and share innovative strategies for connecting and communicating with customers using state-of-the-art tools and technologies. 17 th CX Strategy Summit & Awards 2024 provides a platform to learn how to build trust, prioritize customer-centricity, and deliver personalized experiences that define success in the digital age.

Featured Speakers

Narayan Keshavan

Head - Digital Analytics (Customer Sentiment)

Dell Technologies
Fareed Khan

Head CRM

Titan Industries Ltd
Yashwanth Kumar

Group President - Customer Loyalty & Analytics

Landmark Group
Archna Gupta

Group Head - Operation & Service Excellence

Apollo Hospitals
Amitayu Basu


Aalok R Pradhan

Head - Contact Centre Ops, CX, COE - Digital & AI

TVS Motor Company
Rajiv Nagarajan

Deputy GM & Head - Social Media & Customer Experience

Rajib Dey

Head Visual Merchandising, Reliance Trends

Reliance Retail
Amit Sharma

Director, Global Digital Ops

Fossil Group, Inc
Aniket Baheti

Head Merchant Experience Strategy

Abhishek Kumar

Director - CX

Pragathi Aswath

Head, Digital Platforms

Bajaj Finserv
Remy Alexander

Head of Digital Service Experience

Ashley Dsouza

Chief Digital Officer

Hindustan Coca-Cola Beverages Pvt Ltd
Rahul Sachdeva

Executive Director, Customer Support Leader APAC

Rahul Poddar

Head – MarTech

Narayana Health
Amitabh Pande

Chief Consumer Strategy and Planning Officer

Satish Patil


Samsung Electronics
Rahul Garg

Head Of Customer Experience

Vindhya Shanmugam

Senior Director

Srivatsa Subbanna

Head - Intelligent Automation & AI

Axis Bank
Ankit Mathur

Vice President - ITC Foods Business Division

ITC Limited
Lipsa Satpathy

Group Head - Growth and Retention Marketing & CRM

Aditya Birla Fashion and Retail Ltd
Sunil Menon G R

Chief Retail Expansion Officer


Who should Attend

Heads/Directors/ CXO/Vice Presidents in:

  • Customer Experience
  • Contact Centre
  • Customer Care
  • Innovation & Technology
  • Digital Channels
  • Customer Analytics
  • Customer Support
  • Customer Service
  • Customer Relations
  • Customer Operations
  • Service Delivery

Key themes to be Addressed

Evolution of CX in a Digital-First Era.

Charting a Customer-Centric Journey to Elevate CX

Fuel Growth with a Unified Customer Data Ecosystem

Next-Gen CX: Powered by Breakthrough Tech

Elevating Experiences with Data-Driven Insights

Age of AI: Revolutionizing CX with Generative AI

Creating Powerful and Differentiated CX

Quantifying Impact of CX: A Practical Framework

Power of Omnichannel Strategy: Finding the Equilibrium

Navigating Market Shifts through Hyper-Personalization

Redefining CX with frictionless engagement

Humanizing Digital Interactions: Delivering Customer Value at Scale

Surviving and Thriving in a Competitive Market: Enabling Innovation

Why you should Attend

The 17th Edition CX Strategy Summit & Awards 2024 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.

Where else will you get the opportunity to meet senior CX professionals from around the industry?

Where else will you be able to compare best practices and have an open discussion about your problems?

Where else can you learn what it takes to develop the greatest CX strategies?

Where else can you learn about the latest CX technology and measurement tools?

Awards Categories

How Sponsoring this event will help you

Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.

Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.

The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.

Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.

Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.

Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.

Media Highlights


Julie Frino

Shriram Finance Limited

Attending this Conference will help you to understand the Solutions, identifying the best practise used by their industries It will also help you to find a solution partner.

Siddhartha Banerjee

BSH Home Appliances India

Good Session to understand best practices of improving customer experiences

Arvind Singh


Very insightful. Worth attending session as there are multiple take away. Very well organized & executed

Ashish Gosavi

Universal Sompo General Insurance

This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.

Rajendra Gadiyar

Quantum Asset Management Co Pvt Ltd

Excellent value addition out of box thinking, knowledge

Vijayaraghavan Krishnamurthy


Go for it! Superb event which was well organized and professionally executed

Ashish Gosavi

Universal Sompo General Insurance

This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.

Chandrasen Manjrekar,CFP

Quantum Asset Management

Very enlighten and enriching experience in terms & takeaway from this program. Great learning happiness programme throughout the day. All sessions were very useful for customer experience perspective.

Nilima Palav


I am glad I attended this CX summit. I must say it was an excellent experience. The session was insightful and engaging and I learned a lot about the latest solutions in field of CX. The thought leaders who spoke at the event provided valuable direction and guidance, which I found extremely helpful overall. I would highly recommend the CX summit to stay up to date on the latest trends and developments in CX.


1 st Early Bird

Till 28th May 2024


Conference Fees

₹10,000 + Taxes

Award Nomination Fees

₹10,000 + ₹5,000 + Taxes

2 nd Early Bird

Till 28th June 2024


Conference Fees

₹12,500 + Taxes

Award Nomination Fees

₹12,500 + ₹5,000 + Taxes

Standard Rate


Conference Fees

₹15,000 + Taxes

Award Nomination Fees

₹15,000 + ₹5,000 + Taxes