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Event Sponsors
Platinum Partner
Gold Partners
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Silver Partners
Exhibit Partners
ENGAGE
|
INNOVATE
|
ELEVATE
Customer Experience has transcended from a supportive function to a strategic powerhouse driving product and service excellence. Ignoring the impact of CX is no longer an option; it's a critical differentiator in today's competitive landscape.
Today, organizations are preparing for the future by shifting from traditional CX approaches to prioritizing digital experiences and adapting alongside modern consumers.
Striking the right balance in meeting customer expectations presents a significant challenge. However, with a well-defined CX strategy and deep insights into customer needs, businesses can create impactful and memorable experiences that resonate.
At this summit, industry leaders from across India converge to explore and share innovative strategies. 22nd Edition CX Strategy Summit & Awards 2025 provides a platform to build trust, prioritize customer-centricity, and deliver personalized experiences in the digital age.
Featured Speakers
Dilpreet Singh
Head - Loyalty CRM and Partnerships
ITC Hotels Limited
Monika Sethi
Senior Vice President Customer Services
SBI Card
Sahil Sethi
Director of Loyalty
JW Marriott
Nidhi Chadha
Head of Customer Experience
Airtel
Ritesh Mathur
Head - Consumer Research and Innovation
Samsung
Anubhav Mehrotra
Vice President Customer Experience
Tata 1Mg
Netra Tandon
Head Service Excellence and Patient Care Services
Max Healthcare
Anamika Chatterjee
Head - Customer Service - Retail
Hero FinCorp
Abhishek Ranakoti
Co-founder and CTO
PharynxAI
Sumit Biswas
Head - CRM & Loyalty
Bikanervala Foods Pvt. Ltd.
Arjun Mehta
Director & Head - Commercial Excellence, Strategy, Digitization & Loyalty
Signify
Kumar Chandan
Head - Customer Service - North & South
Panasonic Life Solutions India Pvt Ltd
Vishal Pathania
AGM - Head of Digital & D2C
Relaxo Footwear
Shantanu Kodesia
Head Operations
Sun Life
Ramesh Choudhary
CEO and Founder
Sarv.com
Sneha Jha
Head - Media & Customer Lifecycle Management
KFC India
Shilpa Vodapalli
Senior Principal Customer Success Manager
Zendesk
Ankit Goenka
Head Of Customer Experience
Bajaj Allianz General Insurance
Sumit Dewan
Vice President - Customer Services
VE Commercial Vehicles Ltd
Ajay Mahajan
Head - Customer Care
Jaquar & Company Private Limited
Lokesh Nakra
Head - Contact Centre & CRM
Sony India Pvt. Ltd.
Angad Wadia
Chief Operating Officer
Bajaj Capital Ltd.
Sushant Gomber
Generalist - Central Strategy & Operations
Zomato
Aakash Kumar
Vice President User Experience
MakeMyTrip
Who Should Attend
Head / Vice President / Director in :
Customer Experience
Contact Centre
Customer Care
Innovation & Technology
Digital Channels
Customer Analytics
Customer Support
Customer Service
Customer Relations
Customer Operations
Service Delivery
Key Themes to be Addressed
Charting a Customer-Centric Journey to Elevate CX
Fuel Growth with a Unified Customer Data Ecosystem
Next-Gen CX: Powered by Breakthrough Tech
Elevating Experiences with Data-Driven Insights
Age of AI: Revolutionizing CX with Generative AI
Creating Powerful and Differentiated CX
Quantifying Impact of CX: A Practical Framework
Power of Omnichannel Strategy: Finding the Equilibrium
Navigating Market Shifts through Hyper-Personalization
Redefining CX with frictionless engagement
Humanizing Digital Interactions: Delivering Customer Value at Scale
Surviving and Thriving in a Competitive Market: Enabling Innovation
Why You Should Attend
The 22nd Edition CX Strategy Summit & Awards 2025 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.
Network with Industry Leaders
Where else will you get the opportunity to meet senior CX professionals from around the industry?
Learn Proven Strategies
Where else can you learn what it takes to develop the greatest CX strategies?
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Share Best Practices
Where else will you be able to compare best practices and have an open discussion about your problems?
Discover New Technologies
Where else can you learn about the latest CX technology and measurement tools?
Award Categories
CX Strategy of the Year
Recognizing outstanding strategic approaches to customer experience
Nominate Now
CX Personality of the Year
Honoring individuals who have made significant contributions to CX
Nominate Now
Seamless Omni-Channel Experience
For excellence in delivering consistent cross-channel experiences
Nominate NowPricing
1st Early Bird
Till 27th August 2025
Conference Fees
INR 10,000 + Taxes
Award Nomination Fees
INR 10,000 + 5,000 + Taxes
2nd Early Bird
Till 27th September 2025
Conference Fees
INR 12,500 + Taxes
Award Nomination Fees
INR 12,500 + 5,000 + Taxes
Standard Rate
Till 27th November 2025
Conference Fees
INR 15,000 + Taxes
Award Nomination Fees
INR 15,000 + 5,000 + Taxes
How Sponsoring this event will help you
Know what the industry needs today: Know from the
key decision makers what are the real trends and major challenges in CX
industry they are
facing,
what are the apt solutions they are looking for etc. Know how your
services will benefit them.
Network and interact directly with your potential
customers. This would help you identify if the customer is actually in
the need of the solution,
what are his major challenges, what is his budget for the same, what are
the other options he is
looking for in the market.
The event is attended by the most senior-level
decision makers, connecting with them in a collaborative environment by
showcasing your services
either by exhibiting or taking part in the programme, increases your
chances of building strong
sales pipeline and potential clients.
Showcasing your company at event attended by top
head establishes your company, in the eyes of your prospects and your
existing clients.
Target your best prospects in a positive,
collaborative environment where they are open to new ideas. Attendees
are always looking for
exciting new partnering opportunities. Our events offer you an ideal
opportunity to make
contact
and future business.
Schedule 1:1 meetings with executives who hold
budget and are specifically interested in your solutions.
Glimpse of Previous Editions
Testimonials
Mandeep Kaur
Vodafone Idea
Thank you for an impeccably organized CX event—I truly enjoyed the insightful sessions led by industry experts.
Sudhakar Gowda
SVARAPPS Technologies
Me attending the 22nd Edition CX Strategy Summit & Awards 2025 was an insightful journey into the future of Customer Experience (CX).
Julie Frino
Shriram Finance Limited
Attending this Conference will help you to understand the Solutions, identifying the best practise used by their industries It will also help you to find a solution partner.
Siddhartha Banerjee
BSH Home Appliances India
Good Session to understand best practices of improving customer experiences
Arvind Singh
Worldline
Very insightful. Worth attending session as there are multiple take away. Very well organized & executed
Ashish Gosavi
Universal Sompo General Insurance
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Rajendra Gadiyar
Quantum Asset Management Co Pvt Ltd
Excellent value addition out of box thinking, knowledge
Vijayaraghavan Krishnamurthy
iQuippo
Go for it! Superb event which was well organized and professionally executed
Ashish Gosavi
Universal Sompo General Insurance
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Chandrasen Manjrekar,CFP
Quantum Asset Management
Very enlighten and enriching experience in terms & takeaway from this program. Great learning happiness programme throughout the day. All sessions were very useful for customer experience perspective.
Nilima Palav
CMA CGM
I am glad I attended this CX summit. I must say it was an excellent experience. The session was insightful and engaging and I learned a lot about the latest solutions in field of CX.