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ENGAGE | INNOVATE | ELEVATE

Customer Experience has transcended from a supportive function to a strategic powerhouse driving product and service excellence. Ignoring the impact of CX is no longer an option; it's a critical differentiator in today's competitive landscape.

Today, organizations are preparing for the future by shifting from traditional CX approaches to prioritizing digital experiences and adapting alongside modern consumers.

Striking the right balance in meeting customer expectations presents a significant challenge. However, with a well-defined CX strategy and deep insights into customer needs, businesses can create impactful and memorable experiences that resonate.

At this summit, industry leaders from across India converge to explore and share innovative strategies. 22^nd Edition CX Strategy Summit & Awards 2025 provides a platform to build trust, prioritize customer-centricity, and deliver personalized experiences in the digital age.

Featured Speakers

Dilpreet Singh

Head - Loyalty CRM and Partnerships

ITC Hotels Limited

Anamika Chatterjee

Head - Retail Customer Service

Hero FinCorp

Neeraj Matiyani

Head of India

DevRev

Anubhav Mehrotra

Vice President Customer Experience

Tata 1Mg

Subodh Nair

Head of Enterprise Sales India

DevRev

Nidhi Chadha

Head of Customer Experience

Airtel

Aakash Kumar

Vice President User Experience

MakeMyTrip

Kumar Chandan

Head - Customer Service - North & South

Panasonic Life Solutions India Pvt Ltd

Pramoth Rajavel

Director - Product Management

Freshworks

Ankit Goenka

Head Of Customer Experience

Bajaj Allianz General Insurance

Sushant Gomber

Generalist - Central Strategy & Operations

Zomato

Ramesh Choudhary

CEO and Founder

Sarv.com

Sneha Jha

Head - Media & Customer Lifecycle Management

KFC India

Shilpa Vodapalli

Senior Principal Customer Success Manager

Zendesk

Angad Wadia

Chief Operating Officer

Bajaj Capital Ltd.

Ashish Nijhara

Chief Product and Technology Officer

Acefone

Prince Arora

Head of Customer Relationship Management

BMW India

Monika Sethi

Senior Vice President Customer Services

SBI Card

Sumit Biswas

Head - CRM & Loyalty

Bikanervala Foods Pvt. Ltd.

Ajay Mahajan

Head - Customer Care

Jaquar & Company Private Limited

Netra Tandon

Head Service Excellence and Patient Care Services

Max Healthcare

Shantanu Kodesia

Head Operations

Sun Life

Vishal Pathania

AGM - Head of Digital & D2C

Relaxo Footwear

Surabhi Handa Ahuja

Analytics Leader & Head for India China & emerging markets

Signify

Sahil Sethi

Director of Loyalty

JW Marriott

Abhishek Ranakoti

Co-founder and CTO

PharynxAI

Akshita Rastogi

Director UX Design

Tata Digital

Ritesh Mathur

Head - Consumer Research and Innovation

Samsung

Who Should Attend

Head / Vice President / Director in :

Customer Experience

Contact Centre

Customer Care

Innovation & Technology

Digital Channels

Customer Analytics

Customer Support

Customer Service

Customer Relations

Customer Operations

Service Delivery

Key Themes to be Addressed

Evolution of CX in a Digital-First Era

Charting a Customer-Centric Journey to Elevate CX

Fuel Growth with a Unified Customer Data Ecosystem

Next-Gen CX: Powered by Breakthrough Tech

Elevating Experiences with Data-Driven Insights

Age of AI: Revolutionizing CX with Generative AI

Creating Powerful and Differentiated CX

Quantifying Impact of CX: A Practical Framework

Power of Omnichannel Strategy: Finding the Equilibrium

Navigating Market Shifts through Hyper-Personalization

Redefining CX with frictionless engagement

Humanizing Digital Interactions: Delivering Customer Value at Scale

Surviving and Thriving in a Competitive Market: Enabling Innovation

Why You Should Attend

The 22nd Edition CX Strategy Summit & Awards 2025 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.

Network with Industry Leaders

Where else will you get the opportunity to meet senior CX professionals from around the industry?

Learn Proven Strategies

Where else can you learn what it takes to develop the greatest CX strategies?

Share Best Practices

Where else will you be able to compare best practices and have an open discussion about your problems?

Discover New Technologies

Where else can you learn about the latest CX technology and measurement tools?

Award Categories

CX Strategy of the Year

Recognizing outstanding strategic approaches to customer experience

CX Personality of the Year

Honoring individuals who have made significant contributions to CX

CX Vendor Excellence Award

Celebrating vendors who deliver exceptional CX solutions

CX Technology Implementation

For outstanding implementation of CX technology solutions

CX Leader of the Year

Recognizing exceptional leadership in customer experience

Seamless Omni-Channel Experience

For excellence in delivering consistent cross-channel experiences

Best Contact Center Experience

Recognizing exceptional contact center customer service

CX Team of the Year

Celebrating teams that deliver outstanding customer experiences

Digital Experience Strategy

For innovative approaches to digital customer experience

How Sponsoring this event will help you

Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.

Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.

The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.

Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.

Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our events offer you an ideal opportunity to make contact and future business.

Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.

Glimpse of Previous Editions

Testimonials

Mandeep Kaur

Vodafone Idea

Thank you for an impeccably organized CX event—I truly enjoyed the insightful sessions led by industry experts.

Sudhakar Gowda

SVARAPPS Technologies

Me attending the 22nd Edition CX Strategy Summit & Awards 2025 was an insightful journey into the future of Customer Experience (CX).

Julie Frino

Shriram Finance Limited

Attending this Conference will help you to understand the Solutions, identifying the best practise used by their industries It will also help you to find a solution partner.

Siddhartha Banerjee

BSH Home Appliances India

Good Session to understand best practices of improving customer experiences

Arvind Singh

Worldline

Very insightful. Worth attending session as there are multiple take away. Very well organized & executed

Ashish Gosavi

Universal Sompo General Insurance

This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.

Rajendra Gadiyar

Quantum Asset Management Co Pvt Ltd

Excellent value addition out of box thinking, knowledge

Vijayaraghavan Krishnamurthy

iQuippo

Go for it! Superb event which was well organized and professionally executed